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Contact us

Need help choosing the right device or using yours? We’re here to help! You can also book a free 30-minute consultation with our experts via video call.

Main email

Main email

info@vielight.com

Neuro Pro support and inquiries

Neuro Pro support and inquiries

pro.support@vielight.com

Main line

Main line

1-877-355-8012

Neuro Pro 2 line

Neuro Pro 2 line

1 855-777-3830

Phone hours : 9 am – 5 pm EST, Mon-Fri

How our free consultation works

1
Book your video call

Book your video call

Select a time that suits your schedule from the calendar to get personalized guidance for free.
2
Talk to a Vielight expert

Talk to a Vielight expert

Our support team will provide non-medical suggestions based on published research using Vielight technology.
3
Access PhD support

Access PhD support

If needed, our world-class PhD team will provide science-backed answers from the latest photobiomodulation research.

Send us a message

    Interested in one of our programs?
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    Introducers
    Resellers
    Researchers
    Practitioners
    Main contact
    Main email
    Main email

    info@vielight.com

    Neuro Pro support and inquiries
    Neuro Pro support and inquiries

    pro.support@vielight.com

    Main line
    Main line

    1-877-355-8012

    Neuro Pro 2 line
    Neuro Pro 2 line

    1 855-777-3830

    Partnerships
    Research collaboration
    Research collaboration

    research.help@vielight.com

    Sports inquiries
    Sports inquiries

    sports@vielight.com

    Our programs
    Our offices
    Administration
    Administration

    471 Jarvis Street,
Toronto, Ontario

    Logistics & Assembly
    Logistics & Assembly

    Hayward,
California, USA

    US Office
    US Office

    Vielight c/o Center of Excellence for Photobiomodulation, Shepherd University, WV, USA

    Phone hours : 9 am – 5 pm EST, Mon-Fri

    Frequently asked questions

    Which device should I use?

    Vielight Neuro Pro 2

    The Neuro Pro 2 is the world’s most powerful and customizable transcranial-intranasal brain photobiomodulation device. Like other Neuro devices, the Neuro Pro 2 enhances cognition, memory, and functional connectivity. Its Alpha mode promotes relaxation, while Gamma mode boosts focus.

    The Neuro Pro comes with a pre-synced smartphone and the Neuro Pro App pre-installed, giving you access to advanced preset protocols that go beyond just Alpha and Gamma frequencies, along with nearly unlimited customization options.

    Vielight Neuro Duo 4

    The Neuro Duo helps you improve your cognition, memory and functional connectivity. The Neuro Duo grants access to both the Alpha and Gamma pulse rates. This is useful for people interested in both mental energization and relaxation.

    Gamma (40Hz): aimed to help with focus, memory, brain energy.
    Alpha (10 Hz): helps with relaxation and sleep improvement.

    The Alpha mode induces a more relaxed mental state while the Gamma mode induces a more focused mental state.

    Vielight Neuro Gamma 4

    Gamma brain waves have a correlation with increased focus, information processing, memory improvement and brain energy levels.

    Vielight Neuro Alpha 4

    Alpha waves are correlated with the brain’s resting state, offering support for mental coordination, mindfulness and learning. Athletes often cite the ‘flow’ state which has strong correlations with Alpha waves.

    Vielight MIP

    The MIP provides benefits to brain health and systemic wellness. It improves immunity, oxygenation, and offers a gentle brain stimulation. The MIP 470-633-655-810 model also helps with intranasal microbial sanitization.

    Vielight X-Plus 4

    The X-Plus stimulates the thymus gland and nasal vasculature with light energy. It improves immunity and systemic fitness.

    Vielight Vagus

    The Vagus enables non-invasive vagus nerve stimulation (VNS) via photobiomodulation (PBM). This device was engineered to enhance brain-body connectivity, improves mental clarity, reduces stress and promotes physical and mental wellbeing.

    Still unsure about which device is right for you? You can get a free consultation with our experts or read our published research with Vielight technology.

    What is photobiomodulation?

    Photobiomodulation technology has been shown to be effective in numerous studies and clinical trials. It is particularly beneficial for brain health, cognitive enhancement, pain relief, and overall wellness.

    Photobiomodulation therapy uses safe, non-ionizing light energy to create beneficial changes in cells that respond to light. Mitochondria, the energy producers in our cells, are especially responsive to red and near-infrared light. When these light wavelengths are absorbed by mitochondria, they help produce more cellular energy (ATP).

    You can read more about photobiomodulation or go through our published and ongoing clinical trials with Vielight technology.

    Are there any contraindications or side effects?

    Vielight products are safe and well-tolerated by most users. However, there are some contraindications and potential side effects to be aware of:

    Contraindications:
    We don’t recommend using our devices if you have active brain bleeds or a history of seizures. Pregnant women should also consult with their healthcare provider before using photobiomodulation devices.

    Side effects:
    Some users may experience mild and temporary side effects, such as headaches, dizziness, or slight discomfort at the application site. These usually subside as the body adjusts to the therapy.

    If you have any additional questions, feel free to reach out to us!

    How long does each session last?

    The Neuro devices (Pro, Duo, Gamma, Alpha, and the Duo + Vagus combination) are timed for 20 minutes. The MIP is timed for 25 minutes.

    You can use your Vielight device between every other day to six days a week, depending on your needs and health. For our Neuro devices, our general recommendations are:

    Pro, Duo & Duo + Vagus: Once daily, alternate between Alpha and Gamma.
    Gamma: Once daily, in the morning or early afternoon.
    Alpha: Once daily, before bed.

    If you have any additional questions about usage, you can get a free consultation with our experts.

    How do you ship?

    We ship globally to most countries. It takes 5 to 7 business days for your purchase to reach its destination, once your order has been processed.

    We ship via local postal services within Canada, Australia, and the United States, and internationally using private courier. Vielight does not charge taxes, but your local country’s customs agencies will reach out for any import taxes that they may be required to pay, and we are unable to waive any of these fees.

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